AMS - Customer Support

MilLife Learning (Support) REQUEST FORM

Use the form below to send us your comments or report any technical difficulties you experience finding information on our websites or applications. We read all feedback carefully and make every effort to respond promptly and address your issue.

For immediate customer support, call 1-888-363-6431.

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Customer support is available from 8am to 5pm ET, Monday through Friday.

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If a phone call is requested, we will call back as soon as possible; however, responses may be delayed based on resource availability.

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We encourage you to include your phone number, preferred contact method, and times of day (if applicable) when you can be reached. If we suspect you are not receiving our emails, we'll reach out via the phone number you provide.

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Privacy Act Statement

Authority: 10 U.S.C. 136, Under Secretary of Defense for Personnel and Readiness; 10 U.S.C. 1788, Additional Family Assistance; 10 U.S.C. Chapter 88, Military Family Programs and Military Child Care, Subchapter I, Military Family Programs; 10 U.S.C. 53, Miscellaneous Rights and Benefits; Directive-type Memorandum (DTM)–17–004, DoD Expeditionary Civilian Workforce; DoD Directive 1322.18, Military Training; DoD Instruction (DoDI) 1342.22, Military Family Readiness; DoDI 6490.06, Counseling Services for DoD Military, Guard and Reserve, Certain Affiliated Personnel, and Their Family Members; and DoDI 1322.26, Distributed Learning (DL).
Purpose: To submit and track questions, reports of problems, or requests for assistance with Military OneSource websites and applications.
Routine uses: Disclosure of records are generally permitted under 5 U.S.C. 522a(b) of the Privacy Act of 1974, as amended. To contractors, grantees, experts, consultants, students, and others performing or working on a contract, service, grant, cooperative agreement, or other assignment for the Federal Government when necessary to accomplish an agency function related to this system of records. To the appropriate Federal, State, local, territorial, tribal, foreign, or international law enforcement authority or other appropriate entity when necessary pursuant to a showing of compelling circumstances affecting the health or safety of an individual. Additional routine uses are listed in the applicable System of Records Notice, DPR 45, Military OneSource Business Operations Information System, at: https://www.federalregister.gov/d/2022-27671.
Disclosure: Voluntary, however, failure to provide the requested information may inhibit the ability of Military OneSource to provide a response to your customer support request.

MilLife Learning (Support)